Thursday, January 22, 2009

Desktop Analyst

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COMSYS currently has an opening for a Desktop Analyst for a 3 month contract opportunity. This opportunity is located in Omaha, Nebraska. Pay is dependent upon experience. COMSYS offers full comprehensive benefits, matching 401K, paid training, relocation assistance, and referral rewards.

•Provide day-to-day desktop support for trader services, including highly visible on-floor support
•Provide support relating to trader services, market data feeds, and trader voice technology.
•Provide quality updates into Remedy work logs for help desk tickets and service requests for all incidents
•Escalate Major Incidents
•Monitor outstanding incidents against SLAs
•Follow ITIL processes and procedures and contribute to team efficiency gains
•Interact with Problem Manager to assist with root cause actions.
•Participate in testing new applications affecting trader services.
•Communicate effectively with key business users regarding day-to-day support.
•Ensure that standard IST global processes are followed, e.g. Problem Management, Incident Management, Release Management, Change Management and Configuration Management.
•Ensure that global Service Management support standards are adhered to, e.g. documentation management, technical standards.
•Create and maintain a climate of continuous improvement, proactively identifying opportunities for service improvements and internal efficiencies.
•Ensure Business Resumption Facility (BRF) trading environment maintains updated hardware and software in case of Disaster recovery.



Experience & Knowledge


•Experience of supporting a wide-range of technologies including:
•Market Data Feeds
•Windows XP Professional, Remedy, Windows Networking
•A range of computing platforms, (desktops, laptops, tablets, PDAs and mobile phones)
•ITIL Foundation qualified
•Strong communication skills, i.e. very customer-focused, articulate and methodical
•Comparable 1st Line trader application support skills


•Well organized, self-starter and independent worker
•Knowledge of supplier/vendor and contract management

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